Refund policy

RETURNS

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Our return period is 30 days from the date of receipt of the order. After this period we cannot offer a refund or an exchange.

In order to return your product, the item It must be unused and in the same condition that you received it, including the original packaging.

Additional items that cannot be return:
* Gift cards

To complete your return, we need a receipt or proof of purchase.

The shipping costs to return your item are at your expense. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned, notifying you of the approval or rejection of your refund.
If approved, your refund will be processed within one week. Processing time is often required before a refund can be reflected. If you have not received your refund yet, you can contact us by writing to info@sophiesinjupiter.com

Changes (if applicable)
We only replace items if they are defective or damaged. Send us an email to info@sophiesinjupiter.com and after approval we will send you the return address. Shipping will be handled by Sophie's in Jupiter.

Gift Returns
Yes The item was marked as a gift when purchased and we shipped it directly to you, once we receive the returned item, you will receive a gift code or voucher for the value of your return

If the item was not marked as a gift when purchased, or if the person who made the gift decided to have the order shipped and then given to you, we will issue a refund to the buyer.

If you are shipping an item, it is recommended to use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.